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#0000001a}.modal-content-history,.modal-ticket-info{align-items:center;margin-left:20px;max-height:85%}.info-section{margin-bottom:24px}.info-row{display:flex;margin-bottom:12px;align-items:center}.info-row:last-child{margin-bottom:0}.info-label{width:120px;color:#666;font-weight:500;display:flex;align-items:center}.info-label:after{content:":";margin-left:4px;color:#08c}.info-value{color:#333}.info-value.duration{display:inline-flex;align-items:center;gap:8px;color:#2c3e50;font-weight:600;font-family:Inter,-apple-system,BlinkMacSystemFont,sans-serif;font-size:1.1em;background:linear-gradient(145deg,#fff,#f5f7fa);padding:8px 16px;border-radius:8px;box-shadow:0 2px 4px #0000000d,inset 0 1px #fffc;border:1px solid rgba(0,136,204,.2);position:relative;overflow:hidden}.info-value.duration:before{content:"";position:absolute;top:0;left:0;right:0;height:2px;background:linear-gradient(90deg,#08c,#00b4d8)}.changes-section h3{margin:0 0 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.ai-section{display:flex;flex-direction:column;align-items:flex-start;gap:8px}.ticket-details .ai-section .ai-label{font-size:.97em;color:#666;margin-bottom:4px}.ticket-details .ai-section .ai-btn{background:#f5f6fa;color:#444;border:1px solid #d1d5db;border-radius:6px;padding:7px 16px;font-weight:500;cursor:pointer;transition:background .2s}.ticket-details .ai-section .ai-btn:hover{background:#e7eaf3}.conversation-panel{flex:1;display:flex;flex-direction:column;background:#fff;border-radius:8px;border:1px solid #ececec;box-shadow:0 1px 2px #0000000a;min-width:0;min-height:500px;margin-left:12px;margin-top:-8px;pointer-events:auto}.tabs{padding:0 18px;border-bottom:1px solid #ececec;background:#f6f7fa;border-radius:8px 8px 0 0;display:flex;align-items:center;height:44px;pointer-events:auto}.tabs button{background:none;border:none;padding:7px 18px;color:#444;font-weight:500;font-size:1em;border-radius:6px 6px 0 0;cursor:pointer;transition:background .2s;pointer-events:auto}.tabs 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textarea{flex:1;min-height:38px;max-height:90px;border-radius:6px;border:1px solid #ccc;padding:8px 10px;font-size:1em;resize:vertical;outline:none;transition:border .2s;font-family:inherit;pointer-events:auto}.message-input textarea:focus{border:1.5px solid #1976d2}.send-btn{background:#1976d2;color:#fff;border:none;border-radius:6px;padding:8px 18px;font-weight:600;cursor:pointer;transition:background .2s;display:flex;align-items:center;gap:6px;font-size:1em;pointer-events:auto}.send-btn:hover{background:#1251a3}.attendticket-modal .close-btn-bottom{position:absolute;right:24px;bottom:18px;background:#f6f7fa;color:#444;border:1px solid #d1d5db;border-radius:6px;padding:7px 24px;font-weight:500;cursor:pointer;transition:background .2s;font-size:1em}.attendticket-modal .close-btn-bottom:hover{background:#e7eaf3}@media (max-width: 900px){.attendticket-modal{width:98vw;min-width:0}.attendticket-body{flex-direction:column;padding:12px 6px 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td{padding:14px;text-align:left;font-size:.97rem}.agent-performance-table th{background:#f8fafc;color:#64748b;font-weight:700;border-bottom:2px solid #e5e7eb;letter-spacing:.01em}.agent-performance-table tbody tr{border-bottom:1px solid #f1f5f9;transition:background .18s}.agent-performance-table tbody tr:hover{background:#f3f6fa}.agent-performance-avatar{width:36px;height:36px;border-radius:50%;background:#e0e7ef;color:#2563eb;display:flex;align-items:center;justify-content:center;font-size:1.1rem;font-weight:700;margin-right:10px}.agent-performance-name{font-weight:600;color:#222;font-size:1rem}.agent-performance-progress{background:#e5e7eb;width:70px;height:8px;border-radius:6px;margin-right:10px;overflow:hidden;display:inline-block;vertical-align:middle}.agent-performance-progress-fill-sat{background:#22c55e;height:100%;border-radius:6px;transition:width .3s}.agent-performance-progress-fill-prod{background:#2563eb;height:100%;border-radius:6px;transition:width .3s}@media (max-width: 900px){.agent-performance-table th,.agent-performance-table td{padding:8px 4px;font-size:.93rem}.agent-performance-table-wrapper{margin-left:0}}